To have a Health Insurance Eligibility Certificate, etc. issued or reissued
Health insurance cards are no longer newly issued or reissued since December 2, 2024. Use your My Number Card as your Health Insurance Certificate.When the My Number Health Insurance Card cannot be used, please obtain and use the digital eligibility certificate via KOSMO Communication Web（KOSMO）.
Damaged Health Insurance Eligibility Certificate (in case of damage to the certificate)
Applies to:
Insured persons and dependents who wish to have a paper-based Health Insurance Eligibility Certificate issued (reissued) for the following
<Criteria>
Due to reasons such as requiring long-term care, having a disability, residing in a facility, or being of advanced age (65 years or older) it is difficult for the individual to use either the My Number Health Insurance Card or the digital Eligibility Verification Certificate when visiting medical institutions. In the event that the Health Insurance Society requests verification regarding this matter, an explanation can be provided without delay.
<Notes: Applications based on the following reasons will not be accepted>
1. Wanting to keep a paper Eligibility Certificate just in case, or to use it as a form of personal identification
2. Being currently unable to use the My Number Health Insurance Card
3. Not wanting to use the digital eligibility verification certificate
4. For submission in case of a child’s nursery or school-related medical visit
After a paper Eligibility Certificate has been issued, the electronic Eligibility Certificate will not be displayed even if you log in to KOSMO. This is because the concurrent use of paper and electronic versions is not permitted under applicable laws and regulations.
If the use of the electronic Eligibility Certificate is not permitted at a medical institution, please contact your Health Insurance Society.
If you have a valid Paper-based Certificate of Health Insurance Eligibility at the time your eligibility is lost (for example, due to transfer to another LoS at PwC Japan, resignation, or removal from dependent status), you are required to return the certificate to the Health Insurance Society without delay. Please note that the shipping cost for returning the certificate must be borne by you.