Mental-health counseling services

The Health Insurance Society contracts with a mental health counseling center to provide counseling, by telephone or in person, with counselors qualified as clinical psychologists. We encourage you to use these services if you have any concerns or worries.

Consultation center

Exclusive telephone number for members of the Society

Click here for the telephone number.

  • ** Listen to the voice guidance. Press the button corresponding to the number for the service you want to use (press “2” to make an appointment for mental health counseling in person, press “3” for mental health counseling by telephone, and press “4” to make an appointment for mental health counseling by telephone).
  • ** You can also dial this number from your mobile phone.
  • ** If you are not using a touchtone telephone, dial the number, press the star (*) key when you hear the voice guidance, then press the number of the service you want to use.
  • ** If you are using a telephone with no push buttons, wait until the end of the voice guidance to hear the telephone number required to dial an operator directly.

Who can use this service?

Insured persons and dependents.

What are the qualifications of the people providing these services?

Services are provided by highly experienced counselors qualified as clinical psychologists.

What about privacy?

When you make an appointment for counseling in person, you will be asked to provide your name and contact information. User privacy is rigorously protected. Under no circumstances will your name be reported to your company or the Health Insurance Society.

Mental health counseling in person

You can receive in-person counseling from highly experienced counselors (qualified clinical psychologists) at the Tokyo Counseling Center and counseling facilities in leading cities across Japan.
**Services are available only in the Japanese language.
List of counseling rooms across Japan

How do I make an appointment?

  1. STEP1Call the exclusive toll-free telephone number above. Listen to the automated voice guidance and press the number of the service you want to use (press “2” to make an appointment for mental health counseling in person).
  2. STEP2Appointment staff will ask your name, age, gender, organization, whether you are an insured person or dependent, and contact information, such as your telephone number. If you want an appointment at the Tokyo Counseling Center (in Ginza, Chuo-ku, Tokyo), you can finalize your appointment at this time. If you want an appointment at another facility, the appointment staff will call you back after checking appointment availability with that facility. (If you would rather not have appointment staff call you back, you can call again later to finalize the appointment.)
  3. STEP3After finalizing the appointment, you can request the service to send you a map to the counseling facility where you have your appointment.

When can I make an appointment?

10:00 am to 8:00 pm (excluding Sundays, public holidays, and New Year holidays)

During what hours are appointments available?

  • Tokyo Counseling Center:
    Noon to 8:00 pm (excluding Sundays, public holidays, and New Year holidays)
    ** The last appointment for each day starts at 7:00 pm
  • Other facilities:
    Varies by facility

How long is each appointment?

  • Tokyo Counseling Center:
    50 minutes in principle
  • Other facilities:
    50 minutes in principle, although actual times may vary somewhat from facility to facility

How much does it cost?

Each insured person and dependent may use in-person counseling services up to five times/contract year per person. Charges will apply beginning with the sixth appointment during the contract year (charges vary by facility).

Mental health counseling by telephone

You can receive counseling by telephone from highly experienced counselors (qualified clinical psychologists).
**Services are available only in the Japanese language.

How do I use this service?

  1. STEP1Call the exclusive toll-free telephone number above. Listen to the automated voice guidance and press the number of the service you want to use (press “3” for mental health counseling by telephone).
  2. STEP2Counseling staff will ask whether you are an insured person or dependent, your age, gender, prefecture of your address, and other information.
  3. STEP3You can discuss your concerns immediately. The person answering the phone will be a counselor.

During what hours is telephone counseling available?

10:00 am to 10:00 pm (excluding Sundays, public holidays, and New Year holidays)

How long can I use telephone counseling?

The target length of time is roughly 20 minutes per call. In addition, each person is asked to use telephone counseling no more than once a day in principle.

How much does it cost?

Telephone counseling is provided free of charge.

Can I switch from telephone counseling to in-person mental health counseling?

Yes. To do so, end the telephone counseling call, then call the exclusive toll-free line above.

Appointments for mental health counseling by telephone

You can make an appointment for mental health counseling by telephone one or more days in advance.

How do I use this service?

  1. STEP1Call the exclusive toll-free telephone number above. Listen to the automated voice guidance and press the number of the service you want to use (press “4” to make an appointment for mental health counseling by telephone).
  2. STEP2Appointment staff will ask for your organization, name (you do not need to use your real name), insurance number, whether you are an insured person or dependent, age, gender, desired date and time of appointment, and other information, then finalize your appointment.
  3. STEP3At the date and time of your appointment, call the telephone number given by the appointment staff.

When can I make an appointment?

10:00 am to 6:00 pm (excluding Sundays, public holidays, and New Year holidays)

  • ** Other matters related to appointments for mental health counseling by telephone are the same as those described under “Mental health counseling by telephone” above.

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