Family health consultations by telephone

The Health Insurance Society provides family health consultation services by telephone to respond to any health-related concerns or worries members may have. We encourage members to use these services.

Consultation center

Exclusive telephone number for members of the Society

Click here for the telephone number.

Family health consultation is also available for English speakers.

  • ** Listen to the voice guidance. Press the button corresponding to the number for the service you want to use (press “1” for telephone health consultations).
  • ** You can also dial this number from your mobile phone.
  • ** Please do not disable caller ID when calling.
  • ** If you are unable to connect, dial 186 before dialing the telephone number.
  • ** Consultations may be restricted or suspended, depending on user conditions or the nature of the consultation.
For use from overseas

Click here for the telephone number.

  • **Please use in the collect call.
Internet access to consultation services

Access the Family Care Network and log in.

  • ** If you are not using a touchtone telephone, dial the number and press the star (*) key when you hear the voice guidance.
  • ** If you are using a telephone with no push buttons, wait until the end of the voice guidance to hear the telephone number required to dial an operator directly.

Who can use this service?

Insured persons and their families

When are consultation services available?

24 hours/day, 365 days/year

What are the qualifications of the people providing these services?

Services are provided by highly experienced and qualified consultants (health nurse, nurse, senior nutritionist). You also can consult with an advisory doctor (appointment required).

What about privacy?

When you make an appointment to consult with an advisory doctor or when you use the Best Doctors® Service (which provides information on outstanding specialist doctors), you will be asked to provide your name and contact information. User privacy is rigorously protected.

What can I ask or talk about?

< Examples of topics >

  • How to maintain and improve health
  • Details of vaccinations, checkups, health screenings, and complete check-ups, and evaluations of results
  • Method of home nursing care
  • Information on medical care institutions, long-term care facilities, and welfare facilities
  • Maternal health (pregnancy, childbirth, raising children)
  • How to take medicines, side effects, and drug interactions
  • Emotional concerns, family problems
  • Questions about treatment methods
  • Emergency nighttime pediatric consultations
  • Nutritional consultation

I want to find a specialist doctor for a critical condition.

You can get information on outstanding doctors chosen through peer review by doctors themselves (Best Doctors® Service). See here for more information.

Is there anything else I should know about the service?

  • Since this service is intended to address the serious concerns of its users, please avoid aimless calls or frequent unnecessary calls.
  • Services are available only in the Japanese language.
  • Be sure to read the following disclaimer before using this service.